UV Printer After-Sales Service FAQs and Support Guide

Investing in a UV printer is a smart decision for businesses looking to expand their custom printing capabilities. Whether you're printing on acrylic, glass, metal, wood, or promotional items like phone cases and pens, UV printers provide the flexibility and quality required in today’s competitive market.

However, like any advanced equipment, questions often arise regarding after-sales service. Business owners want to ensure they receive reliable support, easy maintenance solutions, and access to expert technical guidance after the purchase. In this blog, we’ll cover the most frequently asked questions (FAQs) about UV printer after-sales service, drawing from years of experience in the industry and the expectations of global customers.

1. What Does UV Printer After-Sales Service Include?

A professional UV printer supplier offers comprehensive after-sales support that typically includes:

  • Technical consultation (via email, phone, or video)

  • Installation and training guidance

  • Warranty coverage for major components

  • Replacement parts supply

  • Remote troubleshooting and software support

  • Ongoing maintenance recommendations

At GNFEI, we are committed to providing long-term value to our clients. Our after-sales team ensures customers are never left without support when challenges arise.

2. What Is the Warranty Period for UV Printers?

Warranty terms vary by brand and model, but most UV printing machines come with a 12-month limited warranty. At GNFEI, our standard policy covers:

  • Main printer body (non-consumable parts)

  • Control system and board

  • UV LED lamp (for a limited number of working hours)

  • Print head – typically excluded or covered under conditional terms due to its nature as a consumable part

It’s important to read the warranty terms carefully and understand which parts are covered and which are not.

3. Is Installation Support Provided?

Yes. While most desktop UV printers are designed for simple setup, we offer full installation guidance for all our machines. This includes:

  • Video tutorials

  • Operation manuals

  • One-on-one remote assistance via video calls

For industrial-scale UV flatbed printers, remote support may be complemented by local technician referrals in certain regions.

4. How Can I Get Technical Support If There’s an Issue?

GNFEI provides multi-channel support, which includes:

  • Email support (with 24-48 hour response time)

  • Video call diagnosis (via Zoom, WhatsApp, WeChat, etc.)

  • Remote desktop support (for software or configuration issues)

Our goal is to minimize your downtime. Most operational issues can be solved remotely, especially when customers follow our maintenance best practices.

5. Are UV Printer Spare Parts Easy to Replace?

Yes. Spare parts such as ink pumps, dampers, capping stations, and belts are easy to replace and are readily available through GNFEI’s international shipping services. We maintain an inventory of common replacement parts and ship them globally within a short timeframe.

We also offer kits for preventive maintenance so that users can maintain their printers regularly without waiting for service visits.

6. What Kind of Maintenance Is Required for UV Printers?

To keep your UV printing machine in optimal condition, routine maintenance is essential. This includes:

  • Cleaning print heads and capping stations daily

  • Ensuring ink filters are changed monthly

  • Running nozzle checks regularly

  • Keeping the working environment dust-free

We provide a detailed maintenance guide with each purchase and are available for consultation if customers face unusual wear or ink flow problems.

7. How Can I Prevent Print Head Damage?

Print heads are the most sensitive component of a UV printer and are often not covered under warranty. To prevent damage:

  • Always use recommended UV ink

  • Turn off the machine properly to keep the print head sealed

  • Run test prints or cleaning if the printer is idle for a few days

  • Avoid touching the print head manually

Our technicians provide guidelines to help customers maximize print head life and avoid costly replacements.

8. What If I Need Software Updates or ICC Profiles?

We provide free firmware updates, RIP software configuration files, and ICC color profiles to our customers. These updates ensure optimal performance with various substrates and image types.

Software support includes help with:

  • Color calibration

  • Printing alignment

  • Custom template setup

  • Multi-layer printing for 3D or texture effects

9. How Do I Order Replacement Ink or Parts?

Customers can order original UV ink, parts, and accessories directly from our website or contact our sales team via email. We recommend using original supplies to ensure compatibility and protect the printer’s long-term functionality.

10. Can I Get Long-Term Support After Warranty?

Absolutely. GNFEI offers affordable post-warranty service packages and continued support. Our goal is to build lasting partnerships, not just sell machines. Whether you're expanding your business or need help upgrading your machine, we’re here to assist.

Why Choose GNFEI for UV Printers?

GNFEI is a professional UV printer supplier with over 10 years of experience serving customers across Europe, the U.S., Asia, and the Middle East. We focus on delivering reliable machines, competitive prices, and unmatched service.

Our Spot A4 LED UV Printer is perfect for printing on golf balls, pens, bottles, and other small cylindrical or flat items. With its compact design and powerful features, it's ideal for gift shops, print-on-demand stores, and promotional businesses.

Contact Us for UV Printer Solutions and After-Sales Support

We believe in providing not just equipment, but complete printing solutions with reliable after-sales service. If you’re considering a UV printer or need help with your current machine, don’t hesitate to reach out.

EMAIL: william@gnfei.com
ADD: 72-74 Wing Lok St, Sheung Wan, Hong Kong